Privacy & Data Promise
Updated October 9, 2025 - this policy explains how Red Leaf Wins collects, protects, and honours the personal details shared across our social casino lounge.
Our Privacy Framework
Red Leaf Wins follows Canadian privacy principles that balance entertainment with respect for personal data. This overview outlines what we collect, why we use it, and how you can stay in control.
Information We Collect
Account Basics
Names, contact details, and profile selections supplied when you sign up or subscribe to Red Leaf Wins updates.
Technical Context
Device type, operating system, and browser data to keep the lounge stable and responsive on every screen.
Engagement Signals
Favourite games, challenge participation, and feature interactions that help us curate the right experiences.
How We Use Your Information
Improve Performance
Diagnose loading issues, monitor feature health, and prioritise updates that keep gameplay smooth.
Personalize Content
Recommend playlists, highlight community events, and tailor communications to your interests.
Protect the Community
Detect suspicious activity, prevent abuse, and uphold fair play within the Red Leaf Wins lounge.
Data Storage & Protection
Secure Infrastructure
We host information on Canadian or trusted international servers with encryption in transit and at rest.
Retention Windows
Data is kept only while it supports gameplay, complies with law, or until you ask us to remove it.
Safeguard Layers
Firewalls, access controls, and ongoing monitoring keep your Red Leaf Wins experience protected.
Your Privacy Rights
Request Access
Ask for a copy of the information we hold about you, along with a summary of how it is used.
Correct Details
Edit or update inaccurate profile, contact, or preference data through your account or by emailing support.
Erase Information
Close your account and request deletion of stored data, subject to legal retention requirements.
Data Removal Requests
How to Reach Us
Email [email protected] with your request and verification details so we can confirm ownership.
Timelines
We review and respond within 30 days where possible, keeping you informed about progress.
Confirmation Note
After removal, we send a confirmation outlining what was deleted and any records retained for legal compliance.
Cookie Usage
Essential Cookies
Keep sessions active, secure logins, and support core features like age verification.
Analytics Cookies
Provide anonymized statistics that guide updates and help us improve accessibility.
Preference Cookies
Remember interface choices, audio settings, and favourite games to personalize each visit.
Third-Party Sharing
Service Partners
We work with payment, analytics, and support providers who follow strict confidentiality agreements.
Legal Compliance
We may share information when required to comply with laws, regulations, or governmental requests.
Corporate Changes
If Red Leaf Wins evolves through a merger or acquisition, we will honour this policy and notify affected players.
Policy Updates
Staying Informed
Major changes are announced via email or in-app banners so you can review them promptly.
Annual Reviews
We audit this policy yearly, or sooner if legislation or product features shift.
Acceptance
Continuing to use Red Leaf Wins after updates means you agree with the latest policy guidelines.